Who We Are
Charlotte Water Damage Restoration serves homeowners and property managers across the Charlotte metro area. Our crews are IICRC-certified water damage restoration professionals with years of experience handling everything from burst pipes to major flood events.
Water damage does not wait for business hours. That is why we maintain fully equipped crews around the clock, every day of the year. When you call at 2 AM on a holiday weekend, you reach a live dispatcher who sends a crew — not a voicemail box.
We have built our reputation on two things: speed and thoroughness. Getting to your property fast limits secondary damage like mold growth and structural compromise. Being thorough once we arrive means the job gets done right the first time — we do not cut corners on moisture readings or drying times to move on to the next call.
Our team handles the full scope of water damage restoration: from the initial emergency extraction through structural drying, mold prevention, and final repairs. We also work directly with your insurance company, documenting every stage of the process with photos, moisture data, and detailed scope-of-work reports.
Our Process
Every water damage job follows the same disciplined sequence. No shortcuts.
Assessment & Documentation
Our crew arrives and performs a thorough inspection using infrared cameras and moisture meters. We map every affected area, categorize the water damage, and photograph everything for your insurance claim. You get a clear scope of work before we touch anything.
Water Extraction
Truck-mounted extractors and submersible pumps remove standing water fast — typically within hours. We extract from carpets, hardwood, tile, crawl spaces, and wall cavities. Every gallon out is a gallon that cannot cause further damage.
Structural Drying & Dehumidification
We deploy commercial air movers and desiccant dehumidifiers in a calculated pattern based on the damage map. Daily moisture readings track progress. We do not pack up until readings confirm your structure is dry to IICRC standards.
Restoration & Repair
Once the structure is dry and cleared, we handle repairs — drywall replacement, flooring, painting, trim work. The goal is to return your property to pre-loss condition. We coordinate with your insurance adjuster through final sign-off.
Certifications & Training
Credentials matter when someone is tearing out your walls. Here is what backs our work.
IICRC Certified
Our technicians hold current certifications from the Institute of Inspection, Cleaning and Restoration Certification — the industry standard for water damage restoration professionals.
EPA Lead-Safe Certified
For properties built before 1978, our crews follow EPA lead-safe work practices to protect your family during restoration work that disturbs painted surfaces.
OSHA Compliant
Every crew member is trained in OSHA safety standards, including confined space entry, hazardous materials handling, and personal protective equipment protocols.
Response Time
Average response time of 30-45 minutes across Charlotte. Our dispatch operates 24 hours a day, 7 days a week, 365 days a year. During severe weather events we pre-position additional crews to maintain fast response times across the metro.
Service Area
Based in Charlotte, we serve the entire metro area including South Charlotte, Ballantyne, Myers Park, University City, Dilworth, NoDa, Plaza Midwood, Matthews, Huntersville, and Mint Hill. If you are within 30 miles of Uptown Charlotte, we can be there fast.